PRODUCTS & SERVICES
Delivering “Japanese Quality: Made by Fujitec”
We efficiently produce a full line of safe, reliable and comfortable products such as elevators, escalators, autowalks and other transportation systems through an integrated structure that covers design, development, manufacturing, sales, installation, maintenance and modernisation. Numerous products brought forth through long-accumulated technologies and knowledge have earned the deep trust and support of customers around the world. Feedback from customers is reflected in future design and development to produce even better products.
Fujitec’s Service Division is dedicated to service, maintain and repair lifts and escalators manufactured, installed or modernised by us.
We provide extensive after-sales service with our own call centre operating 24/7 for customers to reach us. Dedicated service engineer is assigned to each customer to take care of their specific needs.
We offer 2 types of maintenance contracts:
- Comprehensive – this type of contract protects the customer by capping the cost of maintenance for all parts that are subject to normal wear and tear. It includes labour and spare parts. Majority of customers opt for this type of contract from the day the equipment is put into operation due to the ease of administering and managing the operational details of such contract. Annually, the maintenance fee will need to be adjusted to take into consideration the rising cost from inflation and impacts of labour and material cost increases.
- Non-comprehensive – this is a servicing contract which includes labour for routine monthly maintenance service of the equipment and trouble shooting of faults. Repair and spare parts are excluded. Annually, the maintenance fee will need to be adjusted to take into consideration the rising cost from inflation and labour wage adjustments.
In both types of contracts, we offer 24/7 emergency service.
Customer Care Contacts
HQ Service Center
During Office Hour (08.30am – 05.30pm/Monday – Friday)
After Office Hour (05.30pm – 08.30am/Sat/Sun/Public Holiday)
03 – 7728 5351
019 – 386 7933 / 012 – 623 7933
011 – 2072 7388
019 – 663 7973
012 – 795 5542
016 – 638 7688
012 – 778 3533